Checking or savings account -- Managing an account -- Complaint #8394278
Complaint Overview
Complaint ID: 8394278
Company: Discover Bank
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: New Jersey
ZIP Code: 07205
Date Received: 2024-02-21T12:00:00-05:00
Date Sent to Company: 2024-02-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/24 a criminal posing as a XXXX employee sent wire instructions for payment. I called Discover to alert them of potential identity theft. Discover was uninterested.
Frequently Asked Questions
What is Complaint #8394278 about?
Complaint #8394278 was filed against Discover Bank regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-02-21T12:00:00-05:00.
How did Discover Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Discover Bank?
Yes, visit the Discover Bank company profile at readthecomplaint.com/company/discover-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.