Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #8392676
Complaint Overview
Complaint ID: 8392676
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Money was taken from your account on the wrong day or for the wrong amount
State: New York
ZIP Code: 11217
Date Received: 2024-02-20T12:00:00-05:00
Date Sent to Company: 2024-02-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I stayed at a hotel ( XXXX XXXX XXXX ) from XX/XX/XXXX - XXXX, 2024. The hotel made a mistake on XX/XX/year> which caused my card to be charged over {$1000.00}. I called management and they attempted to resolve the issue and gave me some credits. The following day on XX/XX/XXXX, I extended my stay XXXX extra days ( XXXX ) which should have costed {$290.00}, however they charged my card {$290.00} AND XXXX payments of {$140.00} which total the same amount. At first, the XXXX XXXX XXXX claimed that they understood and can see I was double charged. I spoke with two managers ( XXXX and XXXX XXXX as well as a XXXX XXXX XXXX over the phone ( Claim # : XXXX ) then I had told me that they needed to speak to accounting and the general manager ( XXXX XXXX ). I followed up for XXXX weeks with no response until management told me that I needed to speak to a specific manager ( XXXX ). I called for an additional week and left messages, and he did not return my call until XX/XX/year>. XXXX ( manager ) then made up a story saying that he has no idea what im talking about and that he UNDERCHARGED me on XX/XX/year> so that is why they charged my card several times even though that is not true. I noticed that they tried to edit and fix my hotel bill to show the charges as if they were supposed to charge the amount. I contacted my bank XX/XX/year> whom I have called several times during this process in which I spent an hour on the phone with them explaining what happened and they were so sure that I would win my claim and I provided all the evidence that I could. CHIME ( Bank ) gave me a temporary credit. They closed my dispute and said there was no error and charged my card the {$290.00} AGAIN, even though it was clear that I was charged twice.
Frequently Asked Questions
What is Complaint #8392676 about?
Complaint #8392676 was filed against Chime Financial INC regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2024-02-20T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.