Checking or savings account -- Problem caused by your funds being low -- Complaint #8388329
Complaint Overview
Complaint ID: 8388329
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem caused by your funds being low
Sub-Issue: Overdrafts and overdraft fees
State: Florida
ZIP Code: 32707
Date Received: 2024-02-20T12:00:00-05:00
Date Sent to Company: 2024-02-20T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I was overdrafted {$36.00} due to a merchant error charging me {$14.00}. I immediately contacted the merchant and was refunded - I was told by the bank to switch to a new account with overdraft protection and call back when the fee was refunded to my account in order to have the overdraft fee refunded. On XX/XX/XXXX, the refund posted to my account and I visited the truist branch in XXXX XXXX XXXX XXXX. They told me that XXXX had been provided incorrect information and they could not refund me because the system said my exception from an overdraft fee in XXXX did not expire until XXXX. There is a mistake here and now that i switched checking the option to refund my overdraft is no longer available. I have not been provided a reasonable solution to this issue and plan on closing my business account, checking and line of credit if the {$36.00} fee is not refunded.
Frequently Asked Questions
What is Complaint #8388329 about?
Complaint #8388329 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Problem caused by your funds being low. It was received by the CFPB on 2024-02-20T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.