Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #8386783
Complaint Overview
Complaint ID: 8386783
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Pennsylvania
ZIP Code: 184XX
Date Received: 2024-02-20T12:00:00-05:00
Date Sent to Company: 2024-02-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Wells Fargo has charged my account over {$1100.00} for a claim they denied. Wrote me a nasty letter saying Im not part of their breeches when I have proof I was part of their breech data settlement back in XXXX. After that someone had access to my social security number and their name appears under my credit report which I reported to their crime investigator. After that my bank had a lot of bank fraud. I lost my XXXX which I have proof of that which I asked XXXX to wipe my data clean since XXXX and that person accessed my bank cards, passwords and started mining money in XXXX little by little out my account for over {$15000.00}. Again Wells Fargo claims they dont go back pass 60 days but gave me {$680.00} towards that claim of almost {$15000.00} and revered my other account for {$1100.00} that same day putting me in the negative. Corporate headquarters and bank managers printed me out statements all the way to XXXX and told me they will help me with past charges as far as 5 years that I did not do. Now they are trying to call me liar saying Im not part of the breech. Wrote me nasty letters. Corporate told me they are aware that XXXX there was a lot of fraud being done to peoples account. They were even part of a XXXX scam back in XXXX which is the activity I noticed in my account was a XXXX scam and in XXXX a XXXX scam. Nobody wants to help me not sure if its a sort of discrimination. My mental and physical health is ruined by Wells Fargo and their unfair practice and how they accused me of charges when Im part of identity scam which is caused by them. My life was fine before their settlement issues and malpractice. I want my {$15000.00} from XXXX someone stole and the charges of {$1100.00} reverse back to my account so I can start a new account. If not I will have to go the legal way because the emotional damage, XXXX XXXX, run arounds, lack of sleep and stress is too much for a loyal customer to go through. They dont care about me or anybody. Im just learning in XXXX I have letters coming for another class action lawsuit settlement for fees on my account. How much more can I take from this bank and bad business practice and theft
Frequently Asked Questions
What is Complaint #8386783 about?
Complaint #8386783 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2024-02-20T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.