Mortgage -- Incorrect information on your report -- Complaint #8385910
Complaint Overview
Complaint ID: 8385910
Company: United Shore Financial Services, LLC
Product: Mortgage
Sub-Product: VA mortgage
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: New York
ZIP Code: 11552
Date Received: 2024-02-20T12:00:00-05:00
Date Sent to Company: 2024-02-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
United Wholesale Mortgage says for my payment for XX/XX/year> was late, however this is not the case due to my following explanation. For the Month of XXXX I Logged into the mobile application where I then submitted my amount due which was posted on the portal, then I later on check on the portal the following month again to pay that months ( XXXX ) payment. This is where the issue lies. It seems like after the payment was made in XXXX. Everything was fine & then they seemed to add another amount that was due within in the same month, but I was not able to see that amount because it only showed the initial amount due. & I had no reason to log into the portal again to check for another amount that was due. On top of that I didnt even get someone from the company to reach out regarding this payment, so this is as to why I had to pay that overdue amount after the fact they considered it to be late. So its not like it was my fault if they never posted the full amount due at the same time. Plus no one reached out. So they need to get this removed because the payment being late wasnt my fault and I have paid it as soon as I found out by my own.
Frequently Asked Questions
What is Complaint #8385910 about?
Complaint #8385910 was filed against United Shore Financial Services, LLC regarding Mortgage specifically about Incorrect information on your report. It was received by the CFPB on 2024-02-20T12:00:00-05:00.
How did United Shore Financial Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against United Shore Financial Services, LLC?
Yes, visit the United Shore Financial Services, LLC company profile at readthecomplaint.com/company/united-shore-financial-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.