Credit card -- Trouble using your card -- Complaint #8378849
Complaint Overview
Complaint ID: 8378849
Company: Pentagon Federal Credit Union
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Credit card company won't increase or decrease your credit limit
State: Alabama
ZIP Code: 350XX
Date Received: 2024-02-19T12:00:00-05:00
Date Sent to Company: 2024-02-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is the second time Penfed has increased my credit card limit dramatically, causing it to affect my livelihood. The first time it was decreased without warning and this second time as soon as I begin to use the card, it was decreased by {$70000.00}. I was diagnosed with XXXX and needed to purchase some items and saw it had a negative balance so not only did they decrease it, they decreased it under the balance making it seem as I went over the credit limit. This decrease is impacting my livelihood right now as this is being a resource to help myself and kids.
Frequently Asked Questions
What is Complaint #8378849 about?
Complaint #8378849 was filed against Pentagon Federal Credit Union regarding Credit card specifically about Trouble using your card. It was received by the CFPB on 2024-02-19T12:00:00-05:00.
How did Pentagon Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Pentagon Federal Credit Union?
Yes, visit the Pentagon Federal Credit Union company profile at readthecomplaint.com/company/pentagon-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.