Prepaid card -- Trouble using the card -- Complaint #8378535
Complaint Overview
Complaint ID: 8378535
Company: American Express Company
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: Oregon
ZIP Code: 97212
Date Received: 2024-02-19T12:00:00-05:00
Date Sent to Company: 2024-02-19T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I recieved a XXXX $ American Express gift card for XXXX in XXXX, but I didn't start using it until this month ( XX/XX/XXXX ). I was able to use about half the balance of the card just once at a restaurant, and the card repeatedly gets declined at every establishment online or in person since then. Contacting customer support about this issue was not helpful, as they just advised that I should be able to use the card anywhere ( but I am not ). The remaining balance on the card is {$23.00}.
Frequently Asked Questions
What is Complaint #8378535 about?
Complaint #8378535 was filed against American Express Company regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2024-02-19T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.