Mortgage -- Trouble during payment process -- Complaint #8378454
Complaint Overview
Complaint ID: 8378454
Company: Colorado Housing And Finance Authority
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Trouble during payment process
Sub-Issue: Payment process
State: Colorado
ZIP Code: 80022
Date Received: 2024-02-19T12:00:00-05:00
Date Sent to Company: 2024-02-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is a mess. I had a non-profit agency pay for my mortgage for the month of XXXX. When I had set up my payment to pay the month of XXXX on XX/XX/2024, at the time that I had submitted the transaction I did not notice that I submitted it to take it from my savings rather than my checking account, which in turn resulted as insufficient funds. I then corrected the payment to be drawn from the correct account on XX/XX/24, and the funds in the amount of {$2900.00} were successfully withdrawn and cleared from my account on XX/XX/24. Two weeks later I got a call from my mortgage lender saying they did not receive the payment. After speaking with multiple people, I was advised to send a copy of my bank statement to the mortgage lenders email. I did. A week later I had not heard from them so I called in again, only to find out that the document I sent it will not suffice and I needed to send in a different one. I then went and downloaded my entire XXXX bank statement, highlighted the transaction, and re-sent the email. I received an email once again stating that my bank statement will not show enough proof of the transaction. I called my bank asking for any other documentation that shows that the transaction cleared, but was told that that is all that they could provide. The bank also offered to speak to the mortgage company via three way call to verify the transaction, but the mortgage lender declined. I desperately need help with this situation. I am a widow, single mom of XXXX, and take care of my XXXX brother, I can not afford to have to make an extra payment.
Frequently Asked Questions
What is Complaint #8378454 about?
Complaint #8378454 was filed against Colorado Housing And Finance Authority regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-02-19T12:00:00-05:00.
How did Colorado Housing And Finance Authority respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Colorado Housing And Finance Authority?
Yes, visit the Colorado Housing And Finance Authority company profile at readthecomplaint.com/company/colorado-housing-and-finance-authority to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.