Credit card -- Problem with a purchase shown on your statement -- Complaint #8371048
Complaint Overview
Complaint ID: 8371048
Company: Wells Fargo & Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: New York
ZIP Code: 10704
Date Received: 2024-02-18T12:00:00-05:00
Date Sent to Company: 2024-02-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Back on XX/XX/2023 I found that a {$300.00} pre authorization from XXXX XXXX XXXX on my credit card right away I contacted my credit card issuer to stop any transactions from XXXX XXXX XXXX because I cant find my card and canceled my account. The cancel my account and sent me a new card. On XX/XX/2023 w see a transfer charge to my new account from my previous canceled account in the amount of {$2500.00} which is over my credit limit I contacted the bank and the dispute the transaction after XXXX week the denied my request and contacted them again and explained to them I cancelled the old account and contact me before you approve any charges. They never did and asked them how you approve an amount almost double my card limit without contacting me they said its up to the bank which is not the case several times the did not approve any amount over the limit in the past relatively less than {$50.00} above my credit and reported my account to the credit agency for non payment.
Frequently Asked Questions
What is Complaint #8371048 about?
Complaint #8371048 was filed against Wells Fargo & Company regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-02-18T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.