Mortgage -- Trouble during payment process -- Complaint #8367065
Complaint Overview
Complaint ID: 8367065
Company: Wells Fargo & Company
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Trying to communicate with the company to fix an issue while managing or servicing your loan
State: Texas
ZIP Code: XXXXX
Date Received: 2024-02-17T12:00:00-05:00
Date Sent to Company: 2024-02-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I asked the following : Has Wells Fargo ever sent me a certified letter when my loan was allegedly 120 days past due? If yes, please provide me with the copy of the letter. If no, please advise. They came back and said they would not respond to any more letters regarding the default letter. This is the first time I have ever asked about this letter. I sent this request to XXXX XXXX, CEO of Wells Fargo, and he had XXXX XXXX respond to the request. XXXX XXXX is located in the Escalations/Executive office.
Frequently Asked Questions
What is Complaint #8367065 about?
Complaint #8367065 was filed against Wells Fargo & Company regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-02-17T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.