Vehicle loan or lease -- Managing the loan or lease -- Complaint #8366504
Complaint Overview
Complaint ID: 8366504
Company: Santander Holdings USA, INC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Billing problem
State: California
ZIP Code: 954XX
Date Received: 2024-02-17T12:00:00-05:00
Date Sent to Company: 2024-02-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened up a loan with Santander in XXXX. XXXX of XXXX. Since then I've been paying the payments on it which were {$510.00}. At times I have paid more than that. I just pulled up my XXXX XXXX bill pay records of the past 2 years and this year and it states that I've paid {$14000.00} the past two years towards this car. But they're telling me that I still owe {$6000.00} and the loan is supposed to be up in 3 months! And I've been making bigger payments! I see that Santander has had numerous lawsuits on them. I think they ripped me off!. My car is supposed to be pay off in 3 months and it says I still owe them XXXX grand? And I've been making bigger payments. I got the documents from XXXX XXXX stating how many payments I made this past 2 years.. I think this company ripped me off. They're saying the loan amount was {$23000.00}? That loan was over XXXX grand when I signed those papers at the dealership in 2017. And I paid {$14000.00} the past 2 years? Something's wrong here
Frequently Asked Questions
What is Complaint #8366504 about?
Complaint #8366504 was filed against Santander Holdings USA, INC. regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2024-02-17T12:00:00-05:00.
How did Santander Holdings USA, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Santander Holdings USA, INC.?
Yes, visit the Santander Holdings USA, INC. company profile at readthecomplaint.com/company/santander-holdings-usa-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.