Credit reporting or other personal consumer reports -- Identity theft protection or other monitoring services -- Complaint #8363292
Complaint Overview
Complaint ID: 8363292
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Other personal consumer report
Issue: Identity theft protection or other monitoring services
Sub-Issue: Received unwanted marketing or advertising
State: Florida
ZIP Code: 342XX
Date Received: 2024-02-16T12:00:00-05:00
Date Sent to Company: 2024-02-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Received call from XXXX XXXX XXXX claiming to be XXXX XXXX and confirming an e-credit card application, if it was my application, it wasn't so I said no. Then called from XXXX XXXX XXXX claiming to be from Experian saying I need Identity theft protection. They had my last 4 digits of SS No # and had my credit report they were reading from. I interrupted and stated that perhaps the phone caller was the identity thief and why did they have a copy of my credit report. He then hung up
Frequently Asked Questions
What is Complaint #8363292 about?
Complaint #8363292 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Identity theft protection or other monitoring services. It was received by the CFPB on 2024-02-16T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.