Checking or savings account -- Managing an account -- Complaint #8363096
Complaint Overview
Complaint ID: 8363096
Company: Navy Federal Credit Union
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Armed Forces Pacific
ZIP Code: XXXXX
Date Received: 2024-02-16T12:00:00-05:00
Date Sent to Company: 2024-02-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I made a fraud claim through navy federal credit Union on the XXXX of XX/XX/2024 for a large amount of charges from my accounts that I did not make totaling in the amount of {$8100.00}. I have waited 10 business days for the debit card fraud provisional credits and have not received them. My phone and account ID and passwords were compromised for a long time and my accounts were stolen and charges were still made on them. I contacted the companies myself and they refused to help recover any of the accounts or refund the unauthorized charges made so I made a claim through my bank and now they said that I am not entitled to my provisional credits until the investigation was completed due to the high amount of the claim. Which I made the called on XXXX the XXXX business day, I told them that federal regulation E does not state that there is a monetary amount cap on fraudulent charge claims that would hinder me from receiving a provisional credit. Only if the 60 day claim time frame has expired which it has not. I just got off a 2 hour and 13 minute phone call saying if I dont receive the credits by today I call again tomorrow to get them. Well if I have to contact them on the 11th business day which mind you is now going to be XXXX because of the weekend and federal holiday, for my provisional credit that is in violation of federal regulation E so should I sue my bank? Does it really have to go that far? I have called every business day just to be given different false information and ran around the bush for an answer. This is I feel all that I have left. Because they have caused a financial hardship for myself and my family making me have to choose paying bills on time or feeding my kids. Also I was never told one time that the bank required I send in a paper request I even have asked multiple times. I also asked if the phone calls were recorded for evidence of being thrown around.
Frequently Asked Questions
What is Complaint #8363096 about?
Complaint #8363096 was filed against Navy Federal Credit Union regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-02-16T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.