Credit card -- Other features, terms, or problems -- Complaint #8362629
Complaint Overview
Complaint ID: 8362629
Company: Wells Fargo & Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: California
ZIP Code: 902XX
Date Received: 2024-02-16T12:00:00-05:00
Date Sent to Company: 2024-02-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had a remaining balance of over XXXX that Wells Fargo would not let me transfer electronically, even to the checking account already connected to my WF account. They only offered a check via paper mail service. I requested a check on XXXX XXXXXXXX XXXX and have not received it. They originally estimated a duration of 7-10 business days and it has now been over 50. Every call to customer service has resulted in no new info. The best they said they can do is mark my issue as urgent for the " Research Team '' and promise that someone will get back to me soon. This has occurred three times, each time they push the expected window of time to get back to me another 7-14 business days. It has been two months of this. They insist there is nothing they can do, that they are experiencing a lot of failed mailings, and that there is no way to get my money back until " The Research Team '' can take a look at it. When it becomes this complicated to take money out of an institution, it becomes very suspicious. When a lot of mailings fail and they don't remedy the situation, it becomes very suspicious. It's like they do anything in their power to keep the funds internal. It is very tiring to face this kind of abuse as a consumer of limited means. I had planned to use the money in the time it was promised to me. When a bank like Wells Fargo fails to give someone their money for over 50 days and provides them no resolution, only ever-extending timeframes, financial damage occurs. I needed to pay a bill but Wells Fargo decided I cant have my money for 2-3 months? They are allowed to do this, why? Because they didnt use a reliable mail carrier? Because they dont have time to look into what happened? I should not have to bear the costs of Wells Fargo 's failures of service. It is willful negligence. I need access to the remaining balance of my account immediately. There are many resolutions to this situation ( cancel the check, give me my money back in any electronic form ) yet Wells Fargo offers none. Banks can not be allowed to take this long and make this many errors to keep customers separate from their money.
Frequently Asked Questions
What is Complaint #8362629 about?
Complaint #8362629 was filed against Wells Fargo & Company regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2024-02-16T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.