Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #8362612
Complaint Overview
Complaint ID: 8362612
Company: Shellpoint Partners, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
Sub-Issue: Delays in the application process
State: Utah
ZIP Code: 84107
Date Received: 2024-02-16T12:00:00-05:00
Date Sent to Company: 2024-02-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Divorce decree required me to remove spouse from loan documents, I had until XX/XX/XXXX. That date has come and passed. Luckily for me I suppose my ex is not pressing me with enforcement of decree at this time. Original application with lender submitted in XXXX, I was told loan was being transferred to another lender and would need to wait until loan was fully " received '' received or processed at new servicer, even thought hey are the same companies '' XXXX and Newrez. XX/XX/XXXX : Submitted application for Assumption XX/XX/XXXX : emailed a request that application had been received and what to expect. XX/XX/XXXX : received an email from " XXXX '' at lender stating a team member would be in contact. XX/XX/XXXX : Emailed lender " All good thanks '' Multiple undocumented phone calls to service center in the interim XX/XX/XXXX : Emailed again request for information XX/XX/XXXX : Called at XXXX request for information the agent stated they do not have any way to communicate with Assumptions department and gave me an email address to contact for info. I informed the agent I intended on filing complaint with CFPB and she then said she would file internal complaint XXXX XXXX
Frequently Asked Questions
What is Complaint #8362612 about?
Complaint #8362612 was filed against Shellpoint Partners, LLC regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2024-02-16T12:00:00-05:00.
How did Shellpoint Partners, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Shellpoint Partners, LLC?
Yes, visit the Shellpoint Partners, LLC company profile at readthecomplaint.com/company/shellpoint-partners-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.