Checking or savings account -- Closing an account -- Complaint #8362609
Complaint Overview
Complaint ID: 8362609
Company: PNC Bank N.A.
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Closing an account
Sub-Issue: Can't close your account
State: Florida
ZIP Code: 330XX
Date Received: 2024-02-16T12:00:00-05:00
Date Sent to Company: 2024-02-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We have tried to get this account closed so we can close the estate for over 6 months. The first request was never responded to by PNC until they sent the wrong paperwork. When we followed up, our paperwork for the estate had expired so we had to reinstate the estate. We sent that paperwork in XX/XX/XXXX. They posted as received on XX/XX/XXXX. Depsite visits to meet with XXXX, manager of the XXXX XXXX, MD branch and numerous calls the the Retirement call center, we have not received one call back from anyone and no paperwork. We asked that the call be escalated to a supervisor during every single call and all they would do is take our number and tell us that the two supervisors XXXX ( sp? ) and XXXX would call us within 48 hours. We never received a single call. After XXXX in the call center for retirement failed to provide assistance we called back and spoke to XXXX in the same call center who filed an executive level complaint ( XXXX ) - first call back was from XXXX left message and said on vacation for a week will get back to us later
Frequently Asked Questions
What is Complaint #8362609 about?
Complaint #8362609 was filed against PNC Bank N.A. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2024-02-16T12:00:00-05:00.
How did PNC Bank N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against PNC Bank N.A.?
Yes, visit the PNC Bank N.A. company profile at readthecomplaint.com/company/pnc-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.