Checking or savings account -- Managing an account -- Complaint #8356444
Complaint Overview
Complaint ID: 8356444
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Georgia
ZIP Code: 30122
Date Received: 2024-02-15T12:00:00-05:00
Date Sent to Company: 2024-02-15T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I paid XXXX XXXX out of my checking account. Next, I paid XXXX again on XX/XX/XXXX in the amount XXXX from my debit card. I filed a dispute with WellsFargo to get my overpayment. Wells Fargo honored the request. They say the transaction and refunded me XXXX. It should have been over at that point. I was made hole. XX/XX/XXXX check XXXX Paid in full XX/XX/XXXX Debit XXXX XX/XX/XXXX debit XXXX XX/XX/XXXX debit XXXX XX/XX/XXXX credit XXXX XX/XX/XXXX credit XXXX XX/XX/XXXX debit XXXX XX/XX/XXXX credit XXXX XXXX debit XXXX ref # XXXX and XXXX - They want to open another claim. I refuse because they don't really understand their own procedure. The first claim XXXX was closed in error by the agent. Prompting her to open the second claim XXXX. I have called several time to clear up this simple transaction. It is a mess. As you can see I have been debited 5 times and only credit XXXX. Plus the check has been paid in full. XXXX has removed the XXXX from the account. Monday XX/XX/XXXX when I called the representative stated it was over 120 days and I will receive my funds back. As of today XX/XX/XXXX this has not happen. So I called, only to be told they have an additional day to think about this transaction. I was also told that the XXXX was debited my account accurately by one agent. Another said he did not understand because it should have been a credit and they debited it instead of credit. I have been told by the Executive Team that this was clear ( XX/XX/XXXX ). I would not be charged anymore, hence you not seeing a transaction for XX/XX/XXXX. I want my XXXX refunded. I want to close this account. Wells Fargo is no longer competent to handle banking transaction. They made this mess and they can not seem to understand their own mess. More qualified personnel need to be hired. Not degree individual but qualified. They should be able to read debit and credits. Please assist me in getting my money back and closing this account. I have lost confidence in WellsFargo. Their banking practice 's should be audited for accuracy.
Frequently Asked Questions
What is Complaint #8356444 about?
Complaint #8356444 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-02-15T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.