Prepaid card -- Problem with a purchase or transfer -- Complaint #8355730
Complaint Overview
Complaint ID: 8355730
Company: Regions Financial Corporation
Product: Prepaid card
Sub-Product: Payroll card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: California
ZIP Code: 90804
Date Received: 2024-02-15T12:00:00-05:00
Date Sent to Company: 2024-02-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
While using Comdata Corporation Credit Card Processing Services, On XX/XX/XXXX, two transactions were made, one for Balance Inquiry and a transaction of {$200.00} from a XXXX ATM machine. After discovering the transaction, I immediately called the company but I had to wait until the transaction settled. Once it settled, I did the dispute, I was initially told to wait Ten Business days. However, it extended to 21 Business days, when the 21 business days were over I was told to wait another 7 days, which I waited more than 7 days. I did a complaint on XXXX review site. The company contacted me and they informed me that it will take until XX/XX/XXXX to resolve. On XX/XX/XXXX I received a denial letter from the company, the reasoning was due to my history having a consistency with the XXXX atm, the only time i used the ATM at XXXX was in XXXX, it shows on the statement and it was for {$300.00} and that same XXXX i puchased something along witha {$40.00} cashback. I only had one ATM withdraw from XXXX, the very last ATM withdraw was from XXXX that's less than 5 minutes from my house in XXXX XXXX. This transactions was taken out of my bank at a ATM machine at a XXXX in XXXX XXXX without a card. If my account summary could be uploaded I will show how they made their determination. They could even go back to their recording on XX/XX/XXXX
Frequently Asked Questions
What is Complaint #8355730 about?
Complaint #8355730 was filed against Regions Financial Corporation regarding Prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2024-02-15T12:00:00-05:00.
How did Regions Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Regions Financial Corporation?
Yes, visit the Regions Financial Corporation company profile at readthecomplaint.com/company/regions-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.