Vehicle loan or lease -- Getting a loan or lease -- Complaint #8346828
Complaint Overview
Complaint ID: 8346828
Company: Westlake Services, LLC
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Getting a loan or lease
Sub-Issue: Changes in terms mid-deal or after closing
State: Georgia
ZIP Code: 31907
Date Received: 2024-02-14T12:00:00-05:00
Date Sent to Company: 2024-02-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Bought a car that was mistakenly repossessed with us auto. When I finally after 3.5 months got the car back I found out that they went out of business. Through a friend I found out the company that took over the payments which was Westlake Portfolio Management. After reaching out to them I was told I owe XXXX dollars for late fees and 2 months worth of payments. I asked to explain in which they gave me the same answer. Very rudely. Set my payments for the amount of XXXX a month which was never taken out. Sent money orders which was returned. And now they are saying I owe XXXX. Upon looking for another car I have been denied multiple times because of this, so now I have to find a way to work daily
Frequently Asked Questions
What is Complaint #8346828 about?
Complaint #8346828 was filed against Westlake Services, LLC regarding Vehicle loan or lease specifically about Getting a loan or lease. It was received by the CFPB on 2024-02-14T12:00:00-05:00.
How did Westlake Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Westlake Services, LLC?
Yes, visit the Westlake Services, LLC company profile at readthecomplaint.com/company/westlake-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.