Credit card -- Getting a credit card -- Complaint #8341799
Complaint Overview
Complaint ID: 8341799
Company: PNC Bank N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Application denied
State: Illinois
ZIP Code: 62226
Date Received: 2024-02-13T12:00:00-05:00
Date Sent to Company: 2024-02-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX XXXX XXXX I applied for a PNC business credit card in response to a mailed solicitation. My application was denied on vague, unspecified grounds, with a PNC representative claiming there was derogatory credit information from XXXX without elaboration. This violates Equal Credit Opportunity Act ( ECOA ) requirements in 12 CFR 1002.6 ( b ) ( 1 ) mandating creditors clearly detail reasons for adverse action on a credit application. I promptly rescinded the credit agreement and security interest tied to the application since PNC could not justify the denial. However, PNC then refused to open a reasonable investigation into issues raised about violations of the Securities Act of XXXX and other consumer protection laws related to the credit solicitation. PNC failed to provide a written report on an internal investigation as formally requested. Specifically, I allege PNC violated the following in relation to the credit solicitation and application : 1. Sections 5 and 12 ( a ) ( 1 ) of the Securities Act of XXXX regarding sale of an unregistered security 2. Sections 17 ( a ) ( 2 ) - ( 3 ) of the Securities Act of XXXX regarding obtaining money through false statements 3. ECOA provisions in 12 CFR 202 requiring specific reasons for credit denial 4. Unfair, deceptive practices under the Federal Trade Commission Act I formally demanded PNC implement improved policies and procedures to ensure legal compliance. However, PNC refused substantive discussion of these issues when raised. Continued disregard for consumer rights necessitates external intervention through action by the CFPB. I look forward to your contacting PNC Bank to open a formal investigation into the above issues.
Frequently Asked Questions
What is Complaint #8341799 about?
Complaint #8341799 was filed against PNC Bank N.A. regarding Credit card specifically about Getting a credit card. It was received by the CFPB on 2024-02-13T12:00:00-05:00.
How did PNC Bank N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against PNC Bank N.A.?
Yes, visit the PNC Bank N.A. company profile at readthecomplaint.com/company/pnc-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.