Prepaid card -- Trouble using the card -- Complaint #8333902
Complaint Overview
Complaint ID: 8333902
Company: American Express Company
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: Arizona
ZIP Code: 86301
Date Received: 2024-02-12T12:00:00-05:00
Date Sent to Company: 2024-02-12T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Follow up to complaint XXXX. The company stated that they would deliver relief in the form of a check, but we have not received any communication from the company at all. The .PDF file attached to the original case, mentioned above, contains a shipper tracking number, but when that number is looked up on the shipper 's web site, the correspondence was delivered to an address in New York state, not to my home address which was correctly listed in the .PDF.
Frequently Asked Questions
What is Complaint #8333902 about?
Complaint #8333902 was filed against American Express Company regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2024-02-12T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.