Student loan -- Dealing with your lender or servicer -- Complaint #8333861
Complaint Overview
Complaint ID: 8333861
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Missouri
ZIP Code: 637XX
Date Received: 2024-02-12T12:00:00-05:00
Date Sent to Company: 2024-02-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
With the new BidenXXXX administration forgiveness plan ( after XXXX years of paying, loans start to be forgiven automatically ), I noticed the inception date on my loans indicated XXXX. I contacted Nelnet to inform them the date of inception was incorrect. The date they have on file is the date my loans were transferred TO XXXX ( Nelnet retained the loans when XXXX got out ) from XXXX, not the inception date. I received an email stating they would get back to me - nothing. I waited several weeks & after not hearing from Nelnet, I contacted them again on XX/XX/XXXX via email, providing proof from my credit reports showing XXXX had " closed '' the files and the inception date of the loans ( date opened XX/XX/XXXX ) and original loan amounts with XXXX, explaining the documents showed both the original inception date ( going back to XXXX ) and the original loan amounts... still received no reply. I gave it a couple more weeks and uploaded the same documents of XXXX closing the file and the inception dates of the loans and original loan amounts to my Nelnet account, with no reply still to date. I graduated in XXXX student loans. XXXX XXXX was the original lender. My loans were then transferred to XXXX who maintained them until XXXX in which they were transferred to XXXX. XXXX then transferred the loans to Nelnet. Prior to XXXX transferring the loans, XXXX told me I had 44 payments left. Nelnet disputed that amount, doubling the minimum payments to 64 payments, even back tracking saying my payments were based on the repayment option chosen so no time frame for payoff could be given. The credit report records show loans opened with Navient date back to XX/XX/XXXX ( these were provided to Nelnet ). The discretion of the inception date is causing me to pay extra on the loans and cause me to miss out on forgiveness.
Frequently Asked Questions
What is Complaint #8333861 about?
Complaint #8333861 was filed against Nelnet, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-02-12T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.