Credit card -- Trouble using your card -- Complaint #8333527
Complaint Overview
Complaint ID: 8333527
Company: American Express Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Can't use card to make purchases
State: Iowa
ZIP Code: 50322
Date Received: 2024-02-12T12:00:00-05:00
Date Sent to Company: 2024-02-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Earlier, I filed a complain regrading how amex issue and authorize me for two XXXX XXXX platinum cards. After signup for both, I was never able to access the account that I never used that card myself being totally unaware, was decided to be charged for the annual fee. I paid the remaining balance which my roommate made purchases with ( without my knowledge ). When I updated and informed them with that. They still decided to charge me the annual fee keeping the so called " balance ''. I have decided that I'm NOT going to pay that annual fees as is it totally unfair practice on the amex side. I've never had balance on ANY of my cards ever. But today, I had it all, I tried using my other cards which were ALWAYS paid on TIME ( AND NEVER MISSED A SINGLE PAYMENT ), it got declined saying I had balance on some account. So moving forward, I am writing this to you CFPB, if you are so called decision making authoritative organization. If you have any power try to reach them out any get it resolved, if not I won't be paying any balance on any amex card and would NEVER be their customer! THANK YOU!
Frequently Asked Questions
What is Complaint #8333527 about?
Complaint #8333527 was filed against American Express Company regarding Credit card specifically about Trouble using your card. It was received by the CFPB on 2024-02-12T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.