Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #8332849
Complaint Overview
Complaint ID: 8332849
Company: Ally Financial INC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problems at the end of the loan or lease
Sub-Issue: Problem with paying off the loan
State: Ohio
ZIP Code: 44094
Date Received: 2024-02-12T12:00:00-05:00
Date Sent to Company: 2024-02-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My XXXX XXXX XXXX was deemed a total loss XX/XX/XXXX. My insurance company issued two payments to Ally. Ally is now saying I have a balance owed. My gap insurance company is saying there is no money owed. I ; ve also asked Ally to provide me with my complete payment history and they have yet to receive. I apologize but I don't have the dates that I've called to Ally ( except for today XX/XX/XXXX ) requesting yet another explanation of the payments and I continously receive no resolutions. My credit is yet tarnished becuase of their discrepencies. Additionally, I have an open case XXXX against XXXX XXXX XXXX for the impoper handling of my claim. I am attaching an estimate of my vehicle.
Frequently Asked Questions
What is Complaint #8332849 about?
Complaint #8332849 was filed against Ally Financial INC. regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2024-02-12T12:00:00-05:00.
How did Ally Financial INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Ally Financial INC.?
Yes, visit the Ally Financial INC. company profile at readthecomplaint.com/company/ally-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.