Money transfer, virtual currency, or money service -- Wrong amount charged or received -- Complaint #8325519
Complaint Overview
Complaint ID: 8325519
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Wrong amount charged or received
State: Delaware
ZIP Code: 19966
Date Received: 2024-02-11T12:00:00-05:00
Date Sent to Company: 2024-02-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I sent a deposit to a business via Paypal. During the transfer request Paypal shows a message that " Business will get XXXX ''. However, the business sent me a copy of the transaction and Paypal is charging them a fee. They get less than the promised amount. I confirmed that this is not due to any fluctuation in the currency exchange rate.
Frequently Asked Questions
What is Complaint #8325519 about?
Complaint #8325519 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Wrong amount charged or received. It was received by the CFPB on 2024-02-11T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.