Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #8323296
Complaint Overview
Complaint ID: 8323296
Company: Freedom Mortgage Company
Product: Mortgage
Sub-Product: VA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
Sub-Issue: Delays in the application process
State: Michigan
ZIP Code: 493XX
Date Received: 2024-02-10T12:00:00-05:00
Date Sent to Company: 2024-02-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
We have been in the process of assuming a XXXX mortgage with freedom mortgage since XX/XX/2023. After about a month of waiting and calling, we were finally assigned someone to process the application. Another month passed and that processor reached out, asking for more information to close up the deal. We submitted all information and never heard from him again. A new processor reached out to us in XXXX to tell us that the other person didnt work with freedom anymore and that she would fast track our assumption quickly. We have not heard from her since. No one will respond to phone calls or emails. This is the absolute worst service we have ever experienced. The seller is losing money, we are losing money. Can someone please help? I dont think I will ever take a loan with freedom mortgage again in my lifetime.
Frequently Asked Questions
What is Complaint #8323296 about?
Complaint #8323296 was filed against Freedom Mortgage Company regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2024-02-10T12:00:00-05:00.
How did Freedom Mortgage Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Freedom Mortgage Company?
Yes, visit the Freedom Mortgage Company company profile at readthecomplaint.com/company/freedom-mortgage-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.