Credit card -- Other features, terms, or problems -- Complaint #8318226
Complaint Overview
Complaint ID: 8318226
Company: Wells Fargo & Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with customer service
State: California
ZIP Code: 92509
Date Received: 2024-02-09T12:00:00-05:00
Date Sent to Company: 2024-02-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hi I was a victim of fraud. I got frauded on XXXX XXXX. Someone that acted like Wells Fargo hacked into my account with out my permission. They acted like the bank with same number and codes they give you to make sure its you. They went into my credit cards and did a wire transfer without my permission. Not even the bank called. I called them and showed up at the branch.The amount was XXXX though my personal credit card and the other was XXXX though my business credit card. They access my credit cards got the money to my checking and then the thiefs wired it to there bank. I dont even know how if I had limits or how they do that.! Point being I filled a police report I have contacted Wells Fargo lots of timesss and have lots of case numbers and they dont fix the promblem. I am mentally drained and feel helpless the only reason I have been making minimum payments its because I dont want my credit to be affected. I have children I dont know what to do anymore thats why I am here I feel this has be so unfair. I did everything since it happen and been verrry patient.
Frequently Asked Questions
What is Complaint #8318226 about?
Complaint #8318226 was filed against Wells Fargo & Company regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2024-02-09T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.