Checking or savings account -- Managing an account -- Complaint #8313103
Complaint Overview
Complaint ID: 8313103
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Arizona
ZIP Code: 85326
Date Received: 2024-02-08T12:00:00-05:00
Date Sent to Company: 2024-02-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
There has been a lot of transactions occurring on this particular account due to my nature of work. I have needed to file several disputes because of merchants having the debit card on file and making unauthorized transactions. However, my latest complaint is against the bank itself. The account was overdrawn by {$120.00} on XX/XX/XXXX, I deposited {$100.00} on XX/XX/XXXX and received an email stating that I had until midnight XX/XX/XXXX to deposit the {$22.00} which I actually deposited {$40.00} on XX/XX/XXXX at XXXXXXXX XXXX ( text msg receipt from Wells Fargo Bank ). On XX/XX/XXXX at approximately XXXXXXXX XXXX Wells Fargo Bank placed an overdraft fee on the account which is incorrect and their bankers don't seem to comprehend very well. In addition, I have some other discrepancy about two other transactions on the account from XX/XX/XXXX. I was given two provisional credits ( which were taken back ), I received a letter from Wells Fargo to send in documents confirming the merchant wasn't supposed to receive the payment ( something to that extent ) I sent in the documents never received back the credit. When I called to check the status it went from them needing documents to the funds were never actually taken out of the account which to my knowledge seems to be incorrect.
Frequently Asked Questions
What is Complaint #8313103 about?
Complaint #8313103 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-02-08T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.