Money transfer, virtual currency, or money service -- Trouble accessing funds in your mobile or digital wallet -- Complaint #8312543
Complaint Overview
Complaint ID: 8312543
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet
ZIP Code: XXXXX
Date Received: 2024-02-08T12:00:00-05:00
Date Sent to Company: 2024-02-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been using PayPal to receive payments for my online business and also paid some of my staff using the same platform. On XXXX XX/XX/2023, I made a withdrawal of {$800.00} on my PayPal account ( Merchant ID XXXX ). I then got a notice that PayPal is requesting for my verification details. I gladly provided the documents required and all was fine until on XXXX and XXXX of XX/XX/2023 I did get notified that my account has been permanently limited. I was made to understand that I could only cash-out my funds after 180 days which I gladly waited. After 6 months ( 180days ), I contacted PayPal customer care so they could make an adjustment for me to cash-out my funds but all was in vain. It is almost 7 months now and still I have not been helped to cash-out my funds from PayPal as they are claiming that there is an ongoing verification on my account which could take another 180 days. I feel that is not fair to me because I have waited for 6 months as they told me earlier and now they are telling me to wait for another 180 days yet I had made a commitment to the funds and I need it nowdesperately.
Frequently Asked Questions
What is Complaint #8312543 about?
Complaint #8312543 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Trouble accessing funds in your mobile or digital wallet. It was received by the CFPB on 2024-02-08T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.