Checking or savings account -- Managing an account -- Complaint #8305916
Complaint Overview
Complaint ID: 8305916
Company: Ally Financial INC.
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Washington
ZIP Code: 980XX
Date Received: 2024-02-07T12:00:00-05:00
Date Sent to Company: 2024-02-07T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I fell and broke my XXXX before XXXX 2023. Emergency surgery and skilled nursing care followed for 7 weeks. My sons have stepped in to help me manage my affairs- both have POA. I did not remember my password for online access to Ally Financial and tried to many times before the account was locked. over the past 3+ weeks I have repeatedly contacted Ally Customer Service/Fraud protection to regain access to my account. I am now in an assisted living center and need access to my funds to meet my financial commitments until my house is sold. Yesterday I tried once again to validate my account and my identity so that I can make deposits and transfers to meet upcoming expenses. I have repeatedly been promised that someone from Ally would contact me to get me back online. Ally have been functionally unresponsive. I received an email stating my account had been verified and was available for use, followed a few minutes later by an email stating my account was under review and not accessible. Yesterday the fraud prevention department notified me that they are reviewing whether they want to continue a banking relationship with me. Well, they need not bother - I no longer want a banking relationship with Ally. Help me gain access to MY money that I need for daily living. Thank you.
Frequently Asked Questions
What is Complaint #8305916 about?
Complaint #8305916 was filed against Ally Financial INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-02-07T12:00:00-05:00.
How did Ally Financial INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Ally Financial INC.?
Yes, visit the Ally Financial INC. company profile at readthecomplaint.com/company/ally-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.