Credit card -- Advertising and marketing, including promotional offers -- Complaint #8297412
Complaint Overview
Complaint ID: 8297412
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: Maryland
ZIP Code: 21228
Date Received: 2024-02-06T12:00:00-05:00
Date Sent to Company: 2024-02-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX and Capital One failed to provide the consumer with the agreed and advertised interest-free 12-month payment terms. As a result, the consumer was charged significantly more in the subsequent months, resulting in significant financial burdens to the consumer. Whereas the customer agreed in XX/XX/XXXXXXXX to make a purchase of {$7100.00} from XXXX XXXX with 12-month interest free financing and monthly payments of {$590.00} through Capital One, using the XXXX XXXX Credit Card. Capital One issued bills to the consumer in XX/XX/XXXX and XX/XX/XXXX for {$3300.00} and {$1200.00}. When the issue was raised by the consumer, Capital One initiated a dispute process that has yet to resolve the issue and resulted in the customer being required to make payments in XXXX and XX/XX/XXXX totaling {$3600.00} while they work to resolve the issue. Capital One reiterated to the customer that while XXXX XXXX and Capital One made an error and failed to resolve it properly when first contacted, that the customer is still responsible to pay the incorrect charges while they resolve the issue. The sequence of events provided herein describes the actions of the Merchant and Capital One which have resulted in the customer being significantly overcharged in XX/XX/XXXX and XX/XX/XXXX and failed to deliver the promotion to the customer as advertised and agreed upon.
Frequently Asked Questions
What is Complaint #8297412 about?
Complaint #8297412 was filed against Capital One Financial Corporation regarding Credit card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2024-02-06T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.