Credit card -- Trouble using your card -- Complaint #8297340
Complaint Overview
Complaint ID: 8297340
Company: First Portfolio Servicing INC
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Can't use card to make purchases
State: Louisiana
ZIP Code: 710XX
Date Received: 2024-02-06T12:00:00-05:00
Date Sent to Company: 2024-02-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
MY DEBIT CARD WITH XXXX BANK WAS HACK FOR {$60.00}. XXXX TOLD ME I NEEDED TO GET A NEW ACCOUNT NUMBER WHICH LAST XXXX XXXX NEW. THE OLD DEBIT CHECKING LAST WAS XXXX. IN BETWEEN OF CHANGING FROM OLD TO NEW. I HAD TO PAY MY CREDIT CARD BILL WITH TOTAL VISA, FIRST ACCESS, AND REVVEL WITH A CHECK FROM OLD ACCOUNT XXXX. SO THE FUNDS DIDN'T SHOW UP TO DEDUCT FROM NEW ACCOUNT. SO THE PROPOSED PAYMENT WAS RETURN AND THEY DIDN'T GET A PAYMENT. THOSE PAYMENTS WERE {$100.00}, {$100.00}, AND {$100.00}. SO I MADE PAYMENT OF {$100.00}, {$82.00}, AND {$100.00} TO EACH ACCOUNTS. THOSE PAYMENT HAS TAKEN UP TO 21 DAY TO CLEAR. SO EACH COMPANY TOTAL VISA, FIRST ACCESS VISA AND REVVEL PUT A BLOCK ON ALL THREE CREDIT CARD ACCOUNT. SO MY ACCOUNT ARE STILL BLOCK TILL THIS DAY XXXX XXXX 2024. ALL THREE WANT ME TO SEND A COPY OF MY XXXX BANK ACCOUNT STATEMENT SO THEY CAN CLEAR MY CREDIT CARD ACCOUNT!!!!!!! SO I CAN USE MY ACCOUNTS WHICH HAS A BALANCE OF {$14.00}, {$150.00}, AND {$120.00}!!!! WITH A CREDIT LIMIT OF {$300.00}. I USE A XXXX MONEY CARD TO PAY MY TOTAL VISA {$300.00} WHICH IS NEW CARD YESTERDAY XXXX XX/XX/2024. WHAT THE XXXX THEY SEE MY DEBIT CARD CHECKING ACCOUNT STATEMENT WHICH IS MY PRIVATE BUSINESS!!!!!!!!!!!!! THEY ARE SCAMMMER TO HACK MY CHECKING ACCOUNT!!!!!!!! BUT I DID MAKE NEW PAYMENTS.
Frequently Asked Questions
What is Complaint #8297340 about?
Complaint #8297340 was filed against First Portfolio Servicing INC regarding Credit card specifically about Trouble using your card. It was received by the CFPB on 2024-02-06T12:00:00-05:00.
How did First Portfolio Servicing INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against First Portfolio Servicing INC?
Yes, visit the First Portfolio Servicing INC company profile at readthecomplaint.com/company/first-portfolio-servicing-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.