Checking or savings account -- Managing an account -- Complaint #8297329
Complaint Overview
Complaint ID: 8297329
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Nevada
ZIP Code: 89121
Date Received: 2024-02-06T12:00:00-05:00
Date Sent to Company: 2024-02-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
WELLS FARGO BANK XXXX XXXX. I HAD IDENTITY THEFT ( STILL DO ) i HAVE WORKED WITH MY BANKS AND THE ONLY ONE THAT HAS NOT HELPED IS XXXX. THEY CALLED POLICE FOR ELDER FINANCIAL ABUSE, I WENT THRU 6 MONTHS OF BANK PRINTOUTS. FOR THEY PROMISED TO PAY ME BACK BECAUSE XXXX MOS OUT OF THE XXXX THEY KEPT SENDING DEBIT CARD TO MY HACKER, NOT ME. I DID NOT HAVE A CARD FOR 4 MONTHS. XXXX POLICE REPORTS, FTC, CREDIT CARD FRAUD, MAIL FRAUD ETC. EVEN FBI. SO INSTEAD OF HANDLING IT AS PROMISED THEY CLOSED MY ACCOUNT " LOSS PREVETION DENIED MY CLAIMS AS HIGH RISK '' THE BANKER WAS ALSO MAD AND ESCALATED COMPLAINT FOR I HAD WORKED WITH HER FOR 2 MONTHS, STILL NOTHIING. i AM OUT APPROX XXXX FROM BANK AND OVER XXXX ONLINE. SHE STILL IS TAKING MY CLIENTS MONEY BUT NOBODY WILL HELP ME! I AM NOW HOMELESS AND ABOUT TO LOSE EVERYTHING ELSE.
Frequently Asked Questions
What is Complaint #8297329 about?
Complaint #8297329 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-02-06T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.