Checking or savings account -- Opening an account -- Complaint #8296890
Complaint Overview
Complaint ID: 8296890
Company: Skrill USA, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Didn't receive terms that were advertised
State: Colorado
ZIP Code: 80239
Date Received: 2024-02-06T12:00:00-05:00
Date Sent to Company: 2024-02-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2024 I opened an account with Skrill for the first time. It's a checking account that offers a physical card and a virtual debit card only when you make your first deposit. at the time I deposited {$1.00} to the account so I could order my card, they pulled the money from my account but it never hit as a positive balance and it never credited back to the original account it came from. Then when I did get a deposit in my other bank account on XX/XX/XXXX and transferred it over to Skrill, they immediately restricted my account for absolutely no apparent reason, and minutes to follow I received an email of them closing my account. I had to wait until the next business day to call and when I spoke to th rep, all he said is they decided to do an audit and my account was flagged as going against their terms and conditions and they chose to close my account. He refused to let me know what terms I violated saying that they can't disclose this information. I asked him why it was open for two weeks with them rewarding me with increases etc, but the very moment I deposit money into my account they decide to restrict it and close it..I asked how I violated their terms and conditions simply depositing money. And he couldnt answer me..I 've attached screenshots of the emails and transactions into that account..it 's like they just waited to take money just to make it difficult to get back..I 'd like to get my money available for use on Skrill, or immediately refunded back to my card it came from with immediate use. This is ridiculous and without jumping through their hoops. This is insane to wait until a deposit is made and instead of denying the deposit, they take it from me.
Frequently Asked Questions
What is Complaint #8296890 about?
Complaint #8296890 was filed against Skrill USA, INC. regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2024-02-06T12:00:00-05:00.
How did Skrill USA, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Skrill USA, INC.?
Yes, visit the Skrill USA, INC. company profile at readthecomplaint.com/company/skrill-usa-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.