Checking or savings account -- Managing an account -- Complaint #8289860
Complaint Overview
Complaint ID: 8289860
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Minnesota
ZIP Code: 553XX
Date Received: 2024-02-05T12:00:00-05:00
Date Sent to Company: 2024-02-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been a victim of fraudulent transactions through my Wells Fargo online accounts and their " XXXX '' feature. Wells Fargo automatically assigns the " XXXX '' fund transfer feature to all of their customer 's online banking accounts. Because of this feature, someone hacked into my online account and was able to send themselves money, out of my account, by just using their phone number and email address. I DO NOT WANT the XXXX feature assigned to my online accounts. I have asked them to remove it, and they can't because they say it is an " automatic '' feature for the customer. Wells Fargo is putting their customers at risk by automatically assigning this XXXX feature to all customers.
Frequently Asked Questions
What is Complaint #8289860 about?
Complaint #8289860 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-02-05T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.