Checking or savings account -- Managing an account -- Complaint #8289736
Complaint Overview
Complaint ID: 8289736
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: New Jersey
ZIP Code: 08822
Date Received: 2024-02-05T12:00:00-05:00
Date Sent to Company: 2024-02-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was scammed and sent a fraudulent check for a job I thought I was being hired for. I deposited the money into my checking account and {$400.00} was available initially on XX/XX/year>. The full amount was available on XX/XX/year>. Wells Fargo ok 'd the check and put the full amount of the check into my account on XX/XX/year>. I was told to XXXX the amount of the check to someone else for the job, thinking this was for a job I was getting hired for. I discovered that this was a fraud on XX/XX/year> and reported the incident the day after ( on XX/XX/year> ) to Wells Fargo at a branch close to my home. Wells Fargo did some checking on their side and told me that this was fully my fault, the check was blocked by the other bank, but Wells Fargo still put that full amount of the check into my account. I was working with the claims department back and forth, and also with a broker at the Wells Fargo bank close to my home. The claims department was not helpful at all, did not do enough research, and some of them were very rude, I ended up generating over XXXX complaints because no one ever reached out to me to let me know of the status of my case. Wells Fargo wants me to pay them back the entire amount of {$4600.00} of that fraudulent check. They also want me to go to XXXX to retrieve that amount of money from them. I can not get to speak to anyone at XXXX, instead, I have to type a complaint via their online form and hope to hear from someone. I have been a customer for over 20 years with them, never bounced a check, and my own bank can not even back me up. I reported this crime right away to the bank after I discovered it was a scam. Wells Fargo put an alert out that I can not open up a new account at any other bank until I pay them back this full amount of money. I am being labelled as a risk. This is absolute XXXX.
Frequently Asked Questions
What is Complaint #8289736 about?
Complaint #8289736 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-02-05T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.