Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #8281554
Complaint Overview
Complaint ID: 8281554
Company: Bread Financial Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Tennessee
ZIP Code: XXXXX
Date Received: 2024-02-04T12:00:00-05:00
Date Sent to Company: 2024-02-04T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a Dell Preferred Account with {$1500.00} limit on XX/XX/XXXXXXXX XXXX XXXX I experienced no problems. I received a notice on XX/XX/XXXX that Dell was transferring the account from XXXX to Comenity Capital Bank. This transfer was to occur as of XX/XX/XXXX. XXXX and Comenity Capital Bank reported the account to credit reporting agencies for months. I attempted to rectify the issue with no success. Additionally, Comenity Capital Bank is reporting erroneous information. I attempted to correct the issues directly with Dell, Comenity Capital Bank and XXXX XXXX to no avail. XXXX and XXXX are no longer reporting the XXXX account. I disputed the information with XXXX requesting the duplicate reporting cease. I received a response on XX/XX/XXXX indicating INVESTIGATION RESULTS- VERIFIED and UPDATED : The disputed item ( s ) was verified as belonging to you and information has changed or been updated to reflect recent activity. There is no way this could be true. Therefore, I sent a letter more fully explaining the error to XXXX and requesting the method of verification under FCRA Section 611 ( a ). I received a response again stating that INVESTIGATION RESULTS - VERIFIED AS ACCURATE and UPDATED : The disputed item ( s ) was verified as accurate ; however, other information has also changed. regarding information reported by XXXX. XXXX indicated INVESTIGATION RESULTS- VERIFIED AS ACCURATE and UPDATED : The disputed item ( s ) was verified as accurate ; however, other information has also changed. regarding the information reported by Comenity Capital Bank. XXXX provided no information or documentation responsive to my request about the method of investigation as required by federal law. The following errors still exist on XXXX reports : 1. The same account is being reported as DELL FINL SVCS XXXX XXXX and COMENITYCAPITALBANK/DELL. XXXX. Both accounts have erroneous information. a. DELL FINL SVCS XXXX XXXX reflects the following erroneous information : i. Balance of {$1300.00} XXXX. Last payment of {$500.00} on XX/XX/XXXX b. COMENITYCAPITALBANK/DELL reflects the following erroneous information : i. XXXX XXXX - 30 days late XXXX. XX/XX/XXXX - 30 days late I also disagree with the late payments reported by both in XX/XX/XXXX and XX/XX/XXXX. I am obtaining the supporting documentation to further dispute this as well. Comenity Capital Bank is also reflecting my account as having no available credit ; however, the balance owed on the account is currently reflected as {$450.00} with a {$1500.00} credit limit. The response to my inquiry was some nonsense about me placing a cease-and-desist notice on my account in XX/XX/XXXX. All requests for proof of this are ignored. This is severely damaging my financial stability and resulted in the denial of credit.
Frequently Asked Questions
What is Complaint #8281554 about?
Complaint #8281554 was filed against Bread Financial Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-02-04T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.