Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #8281433
Complaint Overview
Complaint ID: 8281433
Company: Moneygram Payment Systems Worldwide INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Money was not available when promised
State: Texas
ZIP Code: 787XX
Date Received: 2024-02-04T12:00:00-05:00
Date Sent to Company: 2024-02-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2024 my mother sent {$1600.00} to me to cover my rent which was due by XXXX XXXX XXXX XXXX XXXX XXXX She sent the MoneyGram at XXXX. She paid a fee of {$15.00}. I check at XXXX on the MoneyGram app and it showed that the transaction was ready for pickup. I checked the closest location to pickup and saw that there were several CVS that did MoneyGram Transactions in the XXXX area. I went to CVS located at XXXX XXXX XXXX XXXX, TX XXXX. They advertised to be able to recieve/send MoneyGram at the store. I told the CVS agent that I wanted to pickup a MoneyGram and was informed that they did not do MoneyGrams for over a XXXX. I was baffled because of the website stating this location was able to do MoneyGrams on the MoneyGram app. I contacted another CVS Location at XXXX XXXX XXXX XXXX, TX XXXX and was told the same thing. That the CVS associates were not trained and that their printed no longer worked to do transactions for over a XXXX. So, I had to drive miles away to a XXXX . I gave the associate the transaction ID who informed me that it was not ready for pickup, and I needed to contact MoneyGram. I was once again baffled because it stated on the App that it was ready for pickup. Essentially I spent XXXX hours and counting since Im waiting on the sender to go back to XXXX to update the information because the only way they can verify the transaction is by text or call. Overall, MoneyGram FALSELY ADVERTISED their locations. MoneyGram is DECEPTIVE in their notification and status. MoneyGram should be regulated more and held accountable for their fraudulent behaviors.
Frequently Asked Questions
What is Complaint #8281433 about?
Complaint #8281433 was filed against Moneygram Payment Systems Worldwide INC regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2024-02-04T12:00:00-05:00.
How did Moneygram Payment Systems Worldwide INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Moneygram Payment Systems Worldwide INC?
Yes, visit the Moneygram Payment Systems Worldwide INC company profile at readthecomplaint.com/company/moneygram-payment-systems-worldwide-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.