Vehicle loan or lease -- Managing the loan or lease -- Complaint #8281345
Complaint Overview
Complaint ID: 8281345
Company: Toyota Motor Credit Corporation
Product: Vehicle loan or lease
Sub-Product: Lease
Issue: Managing the loan or lease
Sub-Issue: Problem with additional products or services purchased with the loan
State: Vermont
ZIP Code: 054XX
Date Received: 2024-02-04T12:00:00-05:00
Date Sent to Company: 2024-02-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I leased a new XXXX XXXX XXXX at the end of XXXX. I have tried several times to contact Toyota about a particular issue I am having with the multimedia panel in the dashboard. It is very difficult as a paying customer to find contact information on the Toyota website, and their customer service people have not been helpful. This panel is tied to a a phone application that Toyota just about insists that customers download so that the panel, and other helpful maintenance information, can be accessed by connecting the app to it. However, the app is probably close to one of the lowest scored in the XXXX XXXX XXXX ( XXXX out of XXXX rating ) because of many issues customers are experiencing with it. Customers who have downloaded this app have filled the XXXX XXXX site with comments about how bad it is to use. I refuse to download such a poorly developed app on my phone because of these issues, and because of the probability of it being a security risk. Without the app, I can not create a " profile '' for myself in the car 's multimedia panel. It means that every single time I start the vehicle, there are FOUR screens I need to cancel out of before I can actually interact with it or turn it off completely. The panel also sits very high on the dashboard and is too bright to keep the display on, especially at night, so I need to punch through another three screens to turn the display off. I basically can not use a very important function of this car. The entire setup is distracting and awful. It is very difficult to contact Toyota and get any issues resolved. I called the dealership to complain about this panel and was assured by a service person that I could create a profile that will bypass these four screens, without the app. Well, they were wrong also. THERE IS NO WAY to fully interact with this multimedia panel with the XXXX phone app Toyota wants me to download. I should not have to compromise the security of my phone in order to use this functionality within the vehicle. Toyota also pushes third party companies on customers to receive important information about the car they purchased. I am not going to subscribe to XXXX, or any other party or application to get important maintenance information about my car. I used to consider Toyota a top-notch company but this experience has made me regret the thousands of dollars in down payment, and the thousands more I will have to pay for the lease, and this is just four months after purchasing the car.
Frequently Asked Questions
What is Complaint #8281345 about?
Complaint #8281345 was filed against Toyota Motor Credit Corporation regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2024-02-04T12:00:00-05:00.
How did Toyota Motor Credit Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Toyota Motor Credit Corporation?
Yes, visit the Toyota Motor Credit Corporation company profile at readthecomplaint.com/company/toyota-motor-credit-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.