Student loan -- Struggling to repay your loan -- Complaint #8277915
Complaint Overview
Complaint ID: 8277915
Company: SLM Corporation
Product: Student loan
Sub-Product: Private student loan
Issue: Struggling to repay your loan
Sub-Issue: Can't temporarily delay making payments
State: Ohio
ZIP Code: 441XX
Date Received: 2024-02-03T12:00:00-05:00
Date Sent to Company: 2024-02-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Ive told them I was going back to school in XXXX last month, XXXX and XXXX. They have been harassing me and my co-signer. I asked for a lower loan payment options they told me no. Im no longer employed they told me I didnt qualify for different loan repayments. I been unemployed since XXXX of XXXX. They have been lying to me and my co-signer with false information. Every month they tell me my loans will go into collections on the XXXX of EACH month if I do not pay. They have been calling other family members who know nothing about the loans who are ill and already dealing with stress. They told me I dont qualify for deferment plans and I must pay immediately. They are calling my XXXX grandma after business hours. My monthly payments use to be XXXX a month now theyre telling me the lowest I have to pay is XXXX! Also everytime I pay a minimum amount via phone they still tend to harrass me, so if the minimal payment is not enough why lie.
Frequently Asked Questions
What is Complaint #8277915 about?
Complaint #8277915 was filed against SLM Corporation regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2024-02-03T12:00:00-05:00.
How did SLM Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against SLM Corporation?
Yes, visit the SLM Corporation company profile at readthecomplaint.com/company/slm-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.