Student loan -- Dealing with your lender or servicer -- Complaint #8275421
Complaint Overview
Complaint ID: 8275421
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Need information about your loan balance or loan terms
State: Utah
ZIP Code: 84047
Date Received: 2024-02-02T12:00:00-05:00
Date Sent to Company: 2024-02-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I XXXX from XXXX XXXX XXXX in XX/XX/2004. My student loans have been on the income driven repayments ( IDR ) plans. However, I don't have records showing how many cumulative years I have earned towards a discharge since my loans were transferred multiple times to different student loan servicers. I have been on programs offered by the US department of education such as : 1. Economic hardship deferment 2. Repayment under certain other repayment plans XXXX. Periods when your required payment is XXXX I would therefore would like to know how long I have been on the IDR and if I am eligible for a discharge of my student loans for XXXX schools attended.
Frequently Asked Questions
What is Complaint #8275421 about?
Complaint #8275421 was filed against Nelnet, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-02-02T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.