Credit card -- Fees or interest -- Complaint #8274948
Complaint Overview
Complaint ID: 8274948
Company: Bread Financial Holdings, INC.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Tennessee
ZIP Code: 38116
Date Received: 2024-02-02T12:00:00-05:00
Date Sent to Company: 2024-02-02T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Since the inception of this credit card, there have been questionable practices. I experienced a dispute that extended over 15 months, during which I was consistently charged interest. Despite the understanding that the disputed amount would be credited until resolution, it was never applied, resulting in continuous accruement of interest. The matter was resolved after 18 months, but I never received the interest refund, and regrettably, it slipped from my attention. Subsequently, I encountered an issue with paying a bill through my bank checking account. Oddly, although I selected a specific account for payment, the credit card company attempted to draft from a different payment source on file. While this scenario seemed unlikely, as I am the only one who could have made that selection, there were discrepancies. Typically, I receive notifications specifying the account from which a payment was received, but for this particular transaction, the notification only displayed the amount. Despite speaking with an agent who acknowledged the questionable activity and refunded one charge, the issue persisted. Though the agent couldn't provide an explanation, I assumed the matter was resolved. However, additional charges continued to appear even after reaching a {$0.00} balance. I paid a subsequent {$130.00} charge, but then noticed an additional {$13.00} labeled as interest, seemingly billed at an unusual time compared to the previous month. The billing date shifted from the XXXX to the XXXX in XXXX. I strongly believe this company should be investigated for fraudulent practices. Despite abstaining from using the card since the {$600.00} payment, unwarranted charges persist, causing considerable distress. I seek assistance in resolving this matter promptly, or possible class action suit, because I can't be the only person having problems with this company.
Frequently Asked Questions
What is Complaint #8274948 about?
Complaint #8274948 was filed against Bread Financial Holdings, INC. regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2024-02-02T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.