Vehicle loan or lease -- Managing the loan or lease -- Complaint #8274899
Complaint Overview
Complaint ID: 8274899
Company: Westlake Services, LLC
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Billing problem
State: Georgia
ZIP Code: 30102
Date Received: 2024-02-02T12:00:00-05:00
Date Sent to Company: 2024-02-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Us auto sales went under and I guess westlake portfolio took over which is even worse I think and I asked for records of what they received from us auto and they said they have none. How do I know what they are saying is right. Thus is so unprofessional. I am not sent any XXXX as overwork from westlake or us auto sales to make sure my acct is right. Us auto sales reposed my car in the past when I wasnt behind. And I did not receive one notice from them. Westlake sends nothing in the mail Please help XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #8274899 about?
Complaint #8274899 was filed against Westlake Services, LLC regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2024-02-02T12:00:00-05:00.
How did Westlake Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Westlake Services, LLC?
Yes, visit the Westlake Services, LLC company profile at readthecomplaint.com/company/westlake-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.