Mortgage -- Problem with a company's investigation into an existing problem -- Complaint #8274837
Complaint Overview
Complaint ID: 8274837
Company: Truist Financial Corporation
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Wyoming
ZIP Code: 826XX
Date Received: 2024-02-02T12:00:00-05:00
Date Sent to Company: 2024-02-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Due to an escrow shortage caused by a change in insurance, the monthly payment increased. The mortgage company was unable to contact us, therefore we underpaid two payments. Though we never missed a payment the mortgage company submitted a delinquent payment to the credit companies. We did not miss a payment.
Frequently Asked Questions
What is Complaint #8274837 about?
Complaint #8274837 was filed against Truist Financial Corporation regarding Mortgage specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-02-02T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.