Debt collection -- Written notification about debt -- Complaint #8268453
Complaint Overview
Complaint ID: 8268453
Company: Forster & Garbus LLP
Product: Debt collection
Sub-Product: Credit card debt
Issue: Written notification about debt
Sub-Issue: Didn't receive enough information to verify debt
State: New York
ZIP Code: XXXXX
Date Received: 2024-02-01T12:00:00-05:00
Date Sent to Company: 2024-02-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I contacted XXXX regarding a debt listed on my credit report from XXXX. XXXX gave me the phone number to contact XXXX XXXX XXXX at XXXX. I indicated I wanted validation and verification of the debt they were attempting to collect. XXXX gave me the number for Foster & Garbus to contact regarding the debt. The gentleman I spoke to not once listened to the reason for my call and was very rude. after 5 minutes he finally listened. I told him I need validation and verification before I could resolve the debt to make sure that company was legitimately accurate to speak about my personal business. He then gave me the number to speak to Compliance at XXXX. The woman on the phone said that was not the correct department to speak with to get validation. She transferred me to a gentleman who was very argumentative and refused to take my new address to send the validation response. I also notified him that If they were legitimate then I would like to settle the account. He then told me, " No settlement, and I need payment in full. I asked him if he is refusing to settle my account, he said I can not. This business has poor customer service and are very argumentized. I wanted information and a written agreement when I do settle the account accurately and they told me about no information in writing. Therefore, they are refusing to resolve this matter.
Frequently Asked Questions
What is Complaint #8268453 about?
Complaint #8268453 was filed against Forster & Garbus LLP regarding Debt collection specifically about Written notification about debt. It was received by the CFPB on 2024-02-01T12:00:00-05:00.
How did Forster & Garbus LLP respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Forster & Garbus LLP?
Yes, visit the Forster & Garbus LLP company profile at readthecomplaint.com/company/forster-garbus-llp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.