Credit card -- Problem with a purchase shown on your statement -- Complaint #8268400
Complaint Overview
Complaint ID: 8268400
Company: Wells Fargo & Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Illinois
ZIP Code: 60641
Date Received: 2024-02-01T12:00:00-05:00
Date Sent to Company: 2024-02-01T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Date and Time of fraudulent charge : XX/XX/year> in the amount of {$2700.00} Received text on XX/XX/year>, replied NO I called the next day XX/XX/XXXX at XXXX am and I told the Wells Fargo rep that this was a fraudulent charge Received a letter to contact Wells Fargo, called was told that my claim was under investigation On XX/XX/year> I called Wells Fargo and was told my claim was denied. I never received a call or letter regarding the denied claim. On XX/XX/year> contacted by XXXX XXXX from executive offices and was told that my claim was being reopened. Case number : XXXX Information I have shared with Wells Fargo Representatives, Fraud Claim Department, and XXXX XXXX from Executive Offices : I did not make this transaction in person as its impossible to be at two places at once I work on the XXXX XXXX XXXX XXXX and the vendor is located on the XXXXXXXX XXXX XXXX XXXX I have a record of logging into work at XXXX XXXX on XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX who can verify that I was working on XX/XX/year> Look at past transaction, I have never made a purchase over {$1000.00} or shop on the XXXX XXXX XXXX I have never done business with the vendor XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #8268400 about?
Complaint #8268400 was filed against Wells Fargo & Company regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-02-01T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.