Checking or savings account -- Managing an account -- Complaint #8268039
Complaint Overview
Complaint ID: 8268039
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: Washington
ZIP Code: XXXXX
Date Received: 2024-02-01T12:00:00-05:00
Date Sent to Company: 2024-02-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We use Capital One for Checking and Savings and utilize their bill payer function to make payments. On XX/XX/2024 we used the bill payer to make a payment of {$350.00} to what we thought was a XXXX credit card account but was in fact a XXXX XXXXXXXX XXXX account that has been closed for some time ( by accident ). When we realized the error we began contacting both banks to try and recoup the erroneous payment amount. Both banks claimed contacting the other was the proper method for resolving the issue. Our XXXXXXXX XXXX XXXX account has been closed/paid in full for some time ( years ) and there was no payment due to them. Capital One claims they transferred the {$350.00} to XXXX and XXXX has the funds. XXXX claims their policy is to not accept payments for closed/paid in full accounts and that they refused the payment which should have returned it to Capital One/us. Somewhere between these two banks is a payment made in error for {$350.00} and neither is really helping us resolve the situation by having the {$350.00} returned to us. I have spent hours on the phone with each and am my wits end hence why I am seeking help from CFPB to see if they can prompt something from either bank. Capital One claims it was sent, XXXX claims they would reject it/not accept it for a closed account. We filed a dispute with Capital One and they say because the money was sent there is no dispute yet XXXX says they never received nor have the money. One or both of them are not interested in actually investigating and seem content on the money having been deducted from our account.
Frequently Asked Questions
What is Complaint #8268039 about?
Complaint #8268039 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-02-01T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.