Vehicle loan or lease -- Managing the loan or lease -- Complaint #8267908
Complaint Overview
Complaint ID: 8267908
Company: American Honda Finance CORP
Product: Vehicle loan or lease
Sub-Product: Lease
Issue: Managing the loan or lease
Sub-Issue: Problem with fees charged
State: New York
ZIP Code: 11003
Date Received: 2024-02-01T12:00:00-05:00
Date Sent to Company: 2024-02-01T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/XXXX I called Acura Financial to dispute a {$410.00} upfront tax assessment charge on my monthly statement as the statement also showed a {$310.00} tax credit. In addition I received a letter from Acura Financial Services explaining the tax charge and stating that I only owed {$95.00}. After speaking with the representative, he said he would escalate and call me back. I missed the initial call back, however, I returned the call on XX/XX/XXXX, and spoke with a second representative who after speaking with me placed me on hold so he could escalate the matter. I was on hold for over an hour and then the line disconnected without resolution. I called back two hours later and spoke with a third person who after speaking with me stated that she would speak with the previous person to identify what was done. After being on hold for over another 90 minutes the call was once again disconnected without any resolution. I immediately called back and after expressing that I was frustrated and preferred to speak with a supervisor who could actually resolve the problem the inidividual hung up on me. At this time I'm filing a formal complaint and only seek for the tax assessment charge to be corrected to the {$95.00} which I actually owe and paid on XXXX and have the remainder of the incorrect {$410.00} removed.
Frequently Asked Questions
What is Complaint #8267908 about?
Complaint #8267908 was filed against American Honda Finance CORP regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2024-02-01T12:00:00-05:00.
How did American Honda Finance CORP respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against American Honda Finance CORP?
Yes, visit the American Honda Finance CORP company profile at readthecomplaint.com/company/american-honda-finance-corp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.