Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #8267761
Complaint Overview
Complaint ID: 8267761
Company: Wells Fargo & Company
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
Sub-Issue: Delays in the application process
State: California
ZIP Code: 91601
Date Received: 2024-02-01T12:00:00-05:00
Date Sent to Company: 2024-02-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Dear CFPB, I received a check for {$200.00} that Wells Fargo sent me with an apology about messing up my original loan modification application in XXXX, when at the time were making up excuses and losing documents, and requiring I miss a mortgage payment in order to qualify for a loan mod. My credit got ruined because of Wells Fargo. My business was XXXX XXXX and when credit dried up in XXXX I had no income, so messing up my perfect credit to get a loan modification was the first domino. When other creditors saw my late payment they cut off all credit. Then Wells Fargo gave me a trial loan mod and I paid, but they denied it due to income, which ratios I knew were just fine. They disavowed the trial loan mod by returning the checks because they sold the loan in XXXX to XXXX XXXX XXXX XXXX and XXXX XXXX in a credit default swap scheme of portfolio loans, likely the reason they kept denying me assistance. They foreclosed on my home and I then lost all my other properties along with my net worth of XXXX XXXX. So no, {$200.00} and an apology doesn't cut it. I'm sending proof of Wells Fargo selling my loan so they didn't have to service my loan modification, thereby taking a loss.
Frequently Asked Questions
What is Complaint #8267761 about?
Complaint #8267761 was filed against Wells Fargo & Company regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2024-02-01T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.