Payday loan, title loan, personal loan, or advance loan -- Charged fees or interest you didn't expect -- Complaint #8261373
Complaint Overview
Complaint ID: 8261373
Company: Island Finance Puerto Rico
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Installment loan
Issue: Charged fees or interest you didn't expect
State: Puerto Rico
ZIP Code: 00778
Date Received: 2024-01-31T12:00:00-05:00
Date Sent to Company: 2024-01-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The financial company is charging me some surcharges that I understand are not appropriate. They give me an additional 10 days after the payment due date. On this occasion, on the XXXX, they did not open an office, so I was forced to make the payment on the XXXX and that is why I believe that they should not charge me the surcharges that they are charging me.
Frequently Asked Questions
What is Complaint #8261373 about?
Complaint #8261373 was filed against Island Finance Puerto Rico regarding Payday loan, title loan, personal loan, or advance loan specifically about Charged fees or interest you didn't expect. It was received by the CFPB on 2024-01-31T12:00:00-05:00.
How did Island Finance Puerto Rico respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Island Finance Puerto Rico?
Yes, visit the Island Finance Puerto Rico company profile at readthecomplaint.com/company/island-finance-puerto-rico to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.